TrustRadius Insights
Users rely on Thryv as a centralized dashboard and resource for managing their client relationships and maintaining effective …
Overview
What is Thryv?
Thryv is an all-in-one small business marketing solution providing CRM, marketing automation, calendaring and appointment reminders, directory listings, and other features.
Recent Reviews
Popular Features
- Social sharing and campaigns (8)9.494%
- Ability to test dynamic content (7)9.191%
- Dynamic content (7)8.989%
- Mobile optimization (8)8.888%
Pricing
N/A
Unavailable
What is Thryv?
Thryv is an all-in-one small business marketing solution providing CRM, marketing automation, calendaring and appointment reminders, directory listings, and other features.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.thryv.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Thryv?
Thryv is an end-to-end client experience platform built for small businesses. The software helps users get the job, manage the job and get credit, from a single screen. Helping small business owners meet consumers' expectations, from one platform. Includes support, available anytime – unlimited 24/7, with business specialists who understand the goals and unique needs of small business owners.
Thryv automates tasks and puts customers at the center of the business, with one platform, to help users reach more customers, stay organized, get paid, and automatically generate reviews.
Thryv enables the users customers to:
- Find a business online through ratings and reviews, social presence and accurate search results.
- Interact, receive reminders, send texts and emails and schedule appointments.
- Pay the business, receive receipts instantly, and choose how to pay.
- Stay engaged with automated messages that ask them back, stay in touch and request reviews.
The vendor states Thryv’s software helps over 40,000 businesses transform how they do business and manage their customers.
Thryv Features
Email & Online Marketing Features
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Lead Management Features
- Supported: Lead nurturing automation
- Supported: Data quality management
- Supported: Automated sales alerts and tasks
Campaign Management Features
- Supported: Calendaring
- Supported: Event/webinar marketing
Social Media Marketing Features
- Supported: Social sharing and campaigns
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
Platform & Infrastructure Features
- Supported: API
- Supported: Role-based workflow & approvals
- Supported: Customizability
Additional Features
- Supported: Payment Processing Service
- Supported: Reputation Management
- Supported: Online Listings
- Supported: Google My Business Integration
- Supported: Sentiment Analysis
- Supported: Online Appointment Scheduling
- Supported: Social Media Management
- Supported: Social Engagement
- Supported: Document Storage and Sharing
- Supported: Analytics
- Supported: Social Analytics
- Supported: Customer Feedback
Thryv Screenshots
Thryv Videos
ThryvPay
Thryv Sales & Payments
Thryv Calendar
Thryv Online Listing Management
Thryv Campaigns
Thryv Client Portal
Thryv Marketing Automation
Thryv Reputation Management
Thryv Social
Thryv Value Of Video
Watch Thryv Leads
Thryv Integrations
- Yext
- QuickBooks Online
- Constant Contact
- Jotform
- Shopify
- PayPal Payments Pro
- Braintree, a PayPal service
- Stripe Payments
- Zapier
- Zoom
- Mailchimp
- Clover
- Typeform
- QuickBooks Desktop Enterprise
- Lendio
- Square payments
- Gmail
- Coterie Insurance
- Indeed
- Smart Data Importer
Thryv Competitors
Thryv Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | United States, Australia |
| Supported Languages | English, Spanish |
Thryv Downloadables
Frequently Asked Questions
Thryv is an all-in-one small business marketing solution providing CRM, marketing automation, calendaring and appointment reminders, directory listings, and other features.
Reviewers rate Triggered drip sequences highest, with a score of 9.7.
The most common users of Thryv are from Small Businesses (1-50 employees).
Thryv Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 95% |
| Mid-Size Companies (51-500 employees) | 5% |
| Enterprises (more than 500 employees) | 0% |
Comparisons
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Reviews and Ratings
(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users rely on Thryv as a centralized dashboard and resource for managing their client relationships and maintaining effective communication. With Thryv, users can easily keep track of clients, prospects, and connections, as well as store notes and maintain a history of communication. Additionally, Thryv offers CRM tools that can level the playing field for smaller businesses, allowing them to compete with larger companies in terms of client management.
Thryv is a versatile tool that goes beyond just managing client relationships. It provides various features for streamlining business operations, such as posting to social media platforms, creating invoices for clients on contract, sending out notices, accepting payments, and scheduling appointments. Furthermore, Thryv's marketing capabilities extend to branding emails and offering expertise through social media platforms and email campaigns. This allows users to effectively market their websites and businesses while also collecting important information to re-target potential and existing customers. In addition to these features, Thryv is used by sales departments to stay in contact with leads and send out estimates, helping businesses manage their online presence effectively.
Fantastic Customer Support: Users have consistently praised Thryv for its exceptional customer support. They have experienced positive interactions with the support team, indicating that Thryv is dedicated to providing helpful assistance to its users.
Streamlined Business Operations: Many reviewers appreciate how Thryv consolidates various tasks in one platform. This convenience allows users to efficiently schedule and post on social media, design and maintain websites, as well as manage proposals, invoices, and payments. Thryv's comprehensive solution streamlines different aspects of business operations.
Effective Marketing Tools: Reviewers find Thryv's marketing and branding tools highly beneficial. With features like social media posting and scheduling, along with email newsletter campaigns, Thryv offers effective tools for enhancing online presence and engaging with customers.
Limited Email Functionality: Some users have expressed frustration with the limitations of Thryv's email features. They feel that the software's emailing portion is limited in terms of text characters and email size, which hampers their ability to effectively communicate with clients. Additionally, users have found it difficult to save emails from Gmail to Thryv when clients do not email through the Thryv link, causing inconvenience and hindering workflow.
Ineffective Task Reminder System: Several users have found Thryv's task reminder system to be ineffective for their needs. They express a desire for a centralized list of tasks for the day, rather than relying on individual reminders. This limitation makes it challenging for them to stay organized and prioritize their work efficiently.
Challenges with Time Zone Scheduling: Many users encounter issues when scheduling appointments or events in different time zones using Thryv's scheduling tool. They find it cumbersome and inefficient, leading to potential confusion or missed opportunities. The lack of seamless functionality across time zones poses challenges for businesses operating internationally or working with clients in different regions.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
May 25, 2022
Want your business to Thryv? Read my review!!!
This is my second business in which I engage Thryv! I absolutely love the fact that I have ONE dashboard and resource for providing proposals to prospects with the ability to pay directly through my e-commerce portal, market my expertise via my social media platforms and email campaigns, and the customer service is outstanding, unlike any other providers I have worked with in the past.
- Website design, maintenance and support.
- Proposals to Invoices and acceptance of payment.
- Marketing and branding tools such as social media posting and scheduling as well as email newsletter campaigns.
- Ability to post to personal social media platforms.
- A direct postive impact on my cash flow.
- An increase in the ease of providing proposals and closing opportunities.
- The marketing tools in one place has been a time and money saver.
66.66666666666667%
6.7
N/A
N/A
90%
9.0
90%
9.0
80%
8.0
N/A
N/A
May 11, 2022
Why I love and suggest THRYV
I use it for marketing my website and my social media and email blasts. It allows me to have all my information in one space. It also allows me to gather all the information that Thrryv collects to re-target potential and existing customers. It also sends out amazing automated posts for me 12 times a month. There are so many other features I am still learning. The customer service is simple and quick and always available.
- Allows me to send unlimited socail media posts and emails.
- Allows me to collect information on customer.
- Allows me to have all my customers info in one safe place.
- Creates posts for my social media 12 times a month.
- Keeps my webite up to date and helps me with updates.
- Has the most amazing customer service via chat and phone.
- Offer an automated rewards program for my customer based on their spending and their referrals.
- Since I use Shopify and they host me it would be nice to get a financial break for not using that part of the package.
- Maybe providing apps.
- I have learned so much which is worth a lot of money in my mind as knowledge is power.
- I have really worked on my customer reviews which should ultimately make me money.
- I have not made more money as of yet but I feel with Thryv the wheels are turning and it will happen.
83.33333333333334%
8.3
86.66666666666666%
8.7
N/A
N/A
100%
10.0
100%
10.0
N/A
N/A
I realized Thryv could help me BUILD a customer list and that is what it will really make my website work. I am counting on Thryv to help me get to where I am going which is a money-making plus-size clothing website by using all of its features. Thryv is not a quick fix it is an investment in yourself with their guidance and tools to have a successful business.
May 06, 2022
I'm Thriving with Thryv
I live in Thryv every day! I use it to keep track of my clients, prospects, and connections. I go through Thryv to post to my social media, create invoices for clients who are on contract, send out notices, take payment, and schedule appointments. I keep my notes on individuals in their folders and communicate with them through Thryv so I have a running history. If you want to be able to Brand your emails through Thryv forget it unless you buy one of the more expensive packages. They don't think their "Premium", their title not mine, customers are good enough for that needed option.
- Customer service is FANTASTIC!
- Put regularly used and needed tasks under one umbrella.
- Makes it easy to schedule and post to Social Media
- Saving emails from Gmail to Thryv when a client doesn't email thru the Thryv link doesn't work all the time causing you to have to physically copy the email and put it in notes.
- Emails sent through Thryv do not show up in the sent folder of gmail, for historic say.
- You can't forward an email sent through Thryv.
- The task reminder system doesn't work for me. I need to be able to have one place to go, to see the list of tasks for that day. Thryv doesn't have that, or I haven't found that yet. I started using TaskBoard so I could get and hit all my tasks at one time.
- The scheduling tool needs some work too. I have had issues with it when people from other time zones make appointments.
- Presently they offer "texting" through Thryv BUT you have to have a landline that accepts texts. Who has a landline these days? I transferred my business line (a landline) to a mobile phone so I can no longer text through Thryv and have record of it in my clients' folders. Therefore, I no longer have that historic information in their account. Seems backwards!
- They claim to be for small businesses but some key features are not offered to the Premium member. One particular that I actually was one who asked for, was only offered to the higher paying customers. Something that should have been for everyone from the beginning, being able to add your logo, picture, etc. to your email signature. You can even do that in gmail! BUT NOT IN THRYV, unless you pay more! If you want to be able to individualize your signature with your logo you better subscribe to the larger packages, or go with another service!
- The ease for my clients to purchase packages/time is GREAT and the service charge is less than I was paying before.
- Thryv has made it easier for my clients to share documents with me in a safe manner.
- Overall the scheduler has saved me time and money. And it automates my calendar for easier management.
47.77777777777778%
4.8
32.5%
3.3
45%
4.5
45%
4.5
56.66666666666667%
5.7
23.333333333333336%
2.3
Thryv is much more robust in what it can do. It is so robust that I learn something new it can do, or it offers almost every day. There are things that the others I tried did that Thryv does not, and things that the others do better, but when push comes to shove I went with the one that could do more of what I needed, and for a more reasonable cost.
No, the excellent support comes with the initial package! There is no reason, nor is it offered that I know of, to purchase additional support. You have support at your fingertips. If you want immediate help you CHAT with a rep. If your request can wait a little bit you email!
Yes
Resolved to my satisfaction, yes. In a timely fashion, well that is relative! When you need your client's information and you can't get into their file it seems like an eternity before the problem is resolved! But in the big scheme of things I would have to say, yes, they salve issues within a timely fashion. AND when there is an issue with the online program you can usually still access information on your phone. So you aren't truly without the information you might need.
Yes! After Zoom did an upgrade the link used by my Thryv didn't work anymore and Zoom kept wanting a passcode, that had never been sent. All I had to do was CHAT with a representative who immediately knew what the issue was and was able to help fix it right then. While it was frustrating that it happened in the first place they were able to get me up and running again, quickly.
February 13, 2021
Perfect financial support platform for small businesses.
Score 9 out of 10
Vetted Review
Verified User
Thryv platform is suitable for me because the CRM tools are very beneficial for me to compete with larger companies.
- Thryv is a specific application and is that I can get quick responses if I need or ask anything about my work or related to my confusion.
- This platform also helps my sales persons and our social media presence in the online market place.
- The communication with this platform change all aspects of my company positively and that I have a great experience with Thryv in all aspects and this platform makes us professional in the market.
- Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
- The Platform is too complex and is only for small business owners.
- We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
- Thryv platform is suitable for me because the CRM tools are very beneficial for me to compete with larger companies.
- Thryv platform we can communicate with our clients easily and effectively and its working is great in all over the industry.
- We can run our complete business on a single Thryv platform very easily and also we can boosts up our business effectively.
91.66666666666666%
9.2
93.33333333333334%
9.3
N/A
N/A
100%
10.0
N/A
N/A
95%
9.5
Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
February 08, 2020
Useful and Cost Efficient
It is being used by my department, primarily by me, as a way to edit our website, send announcements, take payments and donations, and schedule social media posts.
- Website design
- Mailing list subscribers
- Price is high.
- It takes a while to get any customer service assistance.
18.88888888888889%
1.9
27.5%
2.8
90%
9.0
70%
7.0
50%
5.0
18.333333333333332%
1.8
- We have grown our mailing list substantially.
Thryv was more user-friendly and cost-effective for the services it provides.